- Not sure how to initiate Exchange & Return then click here
- Want to know about order status or queries related to a product give us a call or drop a linePhone number : +91 (78) - 7456 - 4567 (10 AM - 7 PM Everyday) ;Email :Info@moskart.com
- Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.Level 1 :Anything has gone wrong with your experience with MosKart Customer service representative Info@moskart.comExpect a response within 4 to 6 working hoursLevel 2 :Dissatisfied with resolution provided by customer service representative Chief Manager, Customer service,firstname.lastname@example.org.The Chief Manager will investigate and get back to you within one working day.
- Note: If no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to CC representative, and be assured, it will be resolved fast.Step 1 : First Call Resolution Team
Please contact through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.Step 2 : Escalation to a Chief Manager
In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.
The Chief Manager will review the dispute and respond within 2 working day.
Want to know more? Visit us at www.moskart.com or reach out to us at Info@moskart.com.Other Enquiries
Corporate Sales Info@moskart.com
Business Development & PartnershipsOur address is:
FF-22, manas complex
Jodhpur Cross Road
Ahmedabad, India - 380015