Returns and Refunds
- We at "Maruti online PVT" want you to have a fulfilling shopping experience with us and will gladly accept returns and replace goods within 15 days of purchase of orders, strictly on the following conditions –
You ordered an incorrect size (only applicable for apparel and footwear)
You received an incorrect product
You received a defective/faulty product
- Products must be unused, unworn, unwashed and undamaged by you and must have all the original tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Products are defective/faulty only if they are received in a damaged condition.
- Where possible and if you wish, we will exchange the faulty product(s) or the incorrect size. Please note, that we try to make every effort to display the product colours and sizes as accurately as possible on our website, but colour of the products displayed on your monitor may vary with the actual product depending on your monitor's resolution.
- If you wish to return an item and do not want an exchange, we shall refund you the amount (minus the original shipping charges) totalling the value of the product(s) that you have returned, via either credit or debit cards refund and through net banking in the case of Cash on Delivery orders.
- Please notify us within 48 hours of receiving your parcel in order to initiate the returns. Please include the following information when e-mailing us at firstname.lastname@example.org –
Your order number.
Name of product(s) to be returned along with the product number (the SKU).
Reason for return/exchange (in case you want an exchange, please include the size that you wish to process the exchange with).
- To initiate the return, please prepare your return package in the original box if you still have the same. In case you don’t, please pack the returns in a cardboard box of appropriate size and strength and wrap the box in a polythene sheet and seal it with cellophane tape.
- We will send you a Returns Form which you will have to print out and hand over to the courier when they come to collect the return package.
- Please notify us when you are ready with your return package and we will have the package collected from you and shipped back to us.
- Please do not ship anything out without informing us first. Please make sure to return all the contents of the product as was delivered to you.
- We will process your returns within 7 business days after receipt of the returned package and verifying that everything is in order.
- Please note, that the following products are non-returnable and non-refundable.
Any custom made orders.
Any couture apparel orders.
Goods bought during sales or using discount/offer coupons.
Innerwear, Lingerie or Swimwear.
Jewellery such as nose rings and earrings.
- You may cancel an order within 24 hours of your purchase. You can do so by writing to us at email@example.com. The cancellation will come into effect within 24 hours and a confirmation e-mail will be sent to you. If we receive a cancellation notice and the order has not been packed or shipped by us, we shall cancel the order and refund the entire amount to you. In such an event you will be refunded with the entire amount within 15 days either by way of in-store credits or by a online mode.
- if we have already shipped the order by the time you decide to cancel, please receive the order upon delivery and e-mail us at firstname.lastname@example.org to initiate the return as stated above in the Returns section.
- Occasionally we may have to cancel your order due to discrepancies in stock or quality of the product, or because either our logistics partner cannot deliver to the address provided or we could not confirm the authenticity of the order. In such a case, we will inform you of our reasons and you will be refunded with the entire billed amount.