Returns and Refunds
We at "Maruti online PVT" want you to have a fulfilling shopping experience with us and will gladly accept returns and replace goods within 15 days of purchase of orders, strictly on the following conditions –
- You ordered an incorrect size (only applicable for apparel and footwear)
- You received an incorrect product
- You received a defective/faulty product Products must be unused, unworn, unwashed and undamaged by you and must have all the original tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Products are defective/faulty only if they are received in a damaged condition. Where possible and if you wish, we will exchange the faulty product(s) or the incorrect size. Please note, that we try to make every effort to display the product colours and sizes as accurately as possible on our website, but colour of the products displayed on your monitor may vary with the actual product depending on your monitor's resolution.
- If you wish to return an item and do not want an exchange, we shall refund you the amount (minus the original shipping charges) totalling the value of the product(s) that you have returned, via either credit or debit cards refund and through net banking in the case of Cash on Delivery orders. Please notify us within 48 hours of receiving your parcel in order to initiate the returns. Please include the following information when e-mailing us at firstname.lastname@example.org – Your order number. Name of product(s) to be returned along with the product number (the SKU). Reason for return/exchange (in case you want an exchange, please include the size that you wish to process the exchange with). To initiate the return, please prepare your return package in the original box if you still have the same. In case you don’t, please pack the returns in a cardboard box of appropriate size and strength and wrap the box in a polythene sheet and seal it with cellophane tape.
- Please do not ship anything out without informing us first. Please make sure to return all the contents of the product as was delivered to you. We will process your returns within 7 business days after receipt of the returned package and verifying that everything is in order. Please note, that the following products are non-returnable and non-refundable. Any custom made orders. Any couture apparel orders. Goods bought during sales or using discount/offer coupons. Innerwear, Lingerie or Swimwear. Jewellery such as nose rings and earrings. Hair accessories. Cancellations